HOW WILL I RECEIVE MY FILES
Once you have purchased your patterns and the payment has cleared you can instantly download the files from the order status page by clicking the 'Download now' tab. You will also receive an email with download links for your digital purchases.
HOW DO I DOWNLOAD MY FILES
You can instantly download the files from the order status page by clicking the 'Download now' tab.
You will also receive two emails. The first is your order confirmation email, this is your order receipt which includes your order summary. From here you can click 'view your order' this will take you back to your order status page where you can then click 'Download now' to download your purchase.
The second email will include all of your download links to the patterns you have purchased. Click on the download links to take you to the download page.
I CAN’T SEEM TO FIND MY ORDER NOTIFICATION EMAIL
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add firstname.lastname@example.org to your address book or safe list. For now, you can still get to your file using the directions below.
IF NOTHING HAPPENS WHEN YOU CLICK THE DOWNLOAD LINKS
There may be an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact me for further assistance.
I CAN'T OPEN MY FILES
If you have purchased the pattern(s) via www.molko.co.uk then your files will be compressed into to zipped file which may need extracting.
Please follow this guide on how to extract a zipped file;
IF YOUR COMPUTER IS UNABLE TO OPEN THE FILE
I recommend that you use Adobe Reader to open your PDF files, if you do not have it installed on your device you can download it for free here
HELP WITH MY ETSY ORDER
Please read through my dedicated Etsy order troubleshooting page;
WHAT IS THE DIFFERENCE BETWEEN A4 AND US LETTER?
Please read through my guide to help you choose the right format for you;
I NEED HELP PRINTING MY PDF'S CORRECTLY
I have written a detailed step by step tutorial on how to download and print your PDF patterns;
I AM STILL HAVING TROUBLES WITH MY ORDER
Please fill in my contact form stating your order number.
WHAT IS YOUR REFUND/RETURN POLICY?
WHAT IS YOUR COPYRIGHT NOTICE?
All of my sewing patterns, sewing tutorials and templates are protected by international copyright law and may not be distributed, resold or copied, either in whole or in part, or in any format.
Details regarding my copyright notice can be found here;