ETSY ORDER TROUBLESHOOTING

How to download your PDF patterns

When you purchase a PDF pattern from my Molko Etsy shop if you have an Etsy account, after your purchase, you’ll see a "View your files" link which goes to the "Downloads" page. Here, you can download all the files associated with your order. If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.
 
Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

 

I’m having trouble downloading my files

If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

 

I can’t seem to find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction@etsy.com to your address book or safe list. For now, you can still get to your file using the directions below.

 

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to Your Account > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been cancelled or removed.

If your payment is still processing, the Download Files button will be grey.

 

If nothing happens when you click the download links

There may be an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact me for further assistance.

 

If your computer is unable to open the file

I recommend that you use Adobe Reader to open your PDF files, if you do not have it installed on your device you can download it for free here

UK- https://get.adobe.com/uk/reader/

USA -https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

 

I'm still having troubles

Please contact me via Etsy or fill in my contact form stating your order number. 

 

Printing your PDF patterns

I have written a detailed step by step tutorial on how to download and print your PDF patterns. Please click the link below.

https://www.molko.co.uk/printing-you-pdf-patterns-correctly